Support Infrastructure

GoFrugal Support Infrastructure for your Assistance

• 24x7 Customer Response Center - 8 lines available at 044 4223 7900
• Web hosted CRM tool for registration and tracking of support incidents
• Complete customer and support incident history for all executives supporting the customer
• Usage of industry leading remote support tools
• Usage of industry leading maintenance tools : unique patch manager tool to update customer environment with latest patches
• Periodic patches to address changes in market needs and for bug fixes in the product to address issues
• Onsite Troubleshooting Tools : RayMedi Doctor as part of your installation to help you identify and resolve common printer, hardware, networking, installation related issues
• Above all, good coverage by field support staff and RayMedi service partners to give you onsite support
• Well defined escalation to access and get the attention of GoFrugal management to your issues
• Finally, experienced and knowledgable product & QA team to deliver quality products & services